Ms. Wood previously spearheaded quality methodologies in telecommunications for field auditing and compliance, implementing successful quality programs and applications for organizations including DIRECTV, Hughes Network Systems, and CVS/Caremark. With over 15 years experience in statistical modeling, reporting, and a tremendous business acumen, the addition of Ms. Wood to PGL will further strengthen the customer experience optimization solutions offered by PGL.
Jeff Rudolph, President & CEO of PGL, commented," Tammy is a great addition to the PGL team. I'm highly confident she will make valuable contributions to PGL and to our clients business as well."
The Paisley Group is a top independent research and quality assurance firm serving a variety of organizations in many industries. Paisley has earned a reputation for accurate, objective and actionable results during our 25+ years in business, maintaining long-standing relationships with many Fortune 100 companies. Paisley mines social media, evaluates customer survey results, and contact center agent/customer interactions to optomize the customer experience.
For additional information contact Jeff Rudolph at The Paisley Group Ltd. at Jeff@thepaisleygroup.com and by phone at 303-688-1666 Ext. 200 www.thepaisleygroup.com