Online has also signed a North American-based reseller partner agreement allowing them to resell, deploy, and support the Genesys Contact Center Suite of products as part of a larger offering that leverages their expertise in Contact Center optimization, Customer Experience Management and Business Intelligence.
"We are thrilled to be in the Genesys Partner Program at the Premier Tier and to offer the Genesys product suite as part of our Customer Interaction Services portfolio," said Gordon McGrath, Vice-President of Online's Customer Interaction Services division. "Genesys and Online share a common goal of enabling best-in-class customer service and this partnership will allow us to achieve that goal with our contact center customers."
"Genesys is meticulous in its consideration and selection of partners. Our customers expect high quality partners who understand their business challenges and will work closely with them to address those challenges," said Dave York, vice president, North America sales, Genesys. "Online presented an impressive business plan and identified innovative strategies for delivering maximum value to customers. Their unique expertise and experience suggest they will continue driving customer satisfaction and revenue in North America."
About Online Business Systems
For 23 years, Online has been increasing productivity and innovation for our clients through planning, transforming, and managing their IT environments. We achieve this through our people who not only have their finger on the pulse of technology, but also have an astute understanding of how business works. It is the combination of our people, our methodologies, and our culture that enables us to deliver results - without compromise - to clients across the Public and Private sectors. As a result we are trusted advisors, guiding clients in the following sectors across North America: Health, Telecommunications, Agribusiness, Media & Entertainment, Financial Services, Energy, Justice & Public Safety, and Pharmaceutical. (www.obsglobal.com)
About Genesys Telecommunications Laboratories, Inc.
Genesys is the leading provider of software to manage customer interactions over the phone, Web and mobile devices. The Genesys software suite connects customers with the right resources - self-service, assisted-service and proactive outreach - to fulfill customer requests, optimize customer care goals and efficiently use resources. Genesys software directs more than 100 million customer interactions every day for 4,000 companies and government agencies in 80 countries. These companies and agencies can leverage their entire organization, from the contact center to the back office, to dynamically engage with their customers. As a result, Genesys stops customer frustration, drives efficiency and accelerates business innovation. For more information, go to www.genesyslab.com.
About Alcatel-Lucent
Alcatel-Lucent (Euronext Paris and NYSE: ALU) is the trusted partner of service providers, enterprises and governments worldwide, providing solutions to deliver voice, data and video communication services to end-users. A leader in fixed, mobile and converged broadband networking, IP technologies, applications and services, Alcatel-Lucent leverages the unrivalled technical and scientific expertise of Bell Labs, one of the largest innovation powerhouses in the communications industry. With operations in more than 130 countries and the most experienced global services organization in the industry, Alcatel-Lucent is a local partner with a global reach. Alcatel-Lucent achieved revenues of Euro 16.98 billion in 2008 and is incorporated in France, with executive offices located in Paris. For more information, visit Alcatel-Lucent on the Internet: http://www.alcatel-lucent.com.
Media Contact:
Laurie Reimer, Online Business Systems, 1.866.668.7722, lreimer@obsglobal.com
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