"Providing a full scope of services for our customers is crucial," said David Taylor, vice president at DoxTek. "Through Visioneer's ASP Program we are positioned to provide clients with a complete scanner package. The ability to sell and repair Visioneer and Xerox scanners has given us a competitive edge."
Channel partners interested in becoming ASP members are required to complete certification training to perform warranty and maintenance repairs on Visioneer and Xerox DocuMate scanners. ASP program partners have access to:
• Scanner repair service guides
• Parts catalogs to purchase internal components needed for scanner repairs
• Direct access to Tier 3 escalation support for all software and hardware escalation issues
"Select channel partners can now offer a center of excellence for repair and service of Visioneer and Xerox DocuMate scanners. This is yet another way for VARs to compete more effectively with other resellers who do not offer this depth of service and support," said Walt Thinfen, vice president and chief information officer for Visioneer, Xerox's authorized licensee.
About DoxTek, Inc.:
DoxTek is a Utah corporation. It specializes in high-speed scanning systems, scanner repair, information management, business process automation, and custom integration solutions. DoxTek's products and services center on capturing, managing, storing, retrieving and outputting information electronically; thus, automating business processes and resulting in substantial productivity gains. For more information visit www.doxtek.com. ScannerSolutions.com is a division of DoxTek.com.
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